Your company’s reputation is hard-won – our stakeholder and crisis communication planning helps to ensure that the best outcome, for your company, stakeholders and other important parties, is at the heart of everything. Use our expertise to help you define the right messages, keep your communications calm and consistent and help keep your reputation intact.
By its nature, a crisis is unexpected.
Having a process you can switch on straight away means you are ahead of the game if and when a major situation occurs. We have extensive experience of creating crisis plans and checklists to design a structured and confident approach for when crisis strikes, building realistic plans that provide workable guidance for every level of the organisation.
What are your customers and stakeholders saying about you? What would you like them to say?
We have experience of developing and delivering customer services strategies and stakeholder plans that provide the foundations for positive relationships between your business and the people who interact with you. We employ techniques and tools based on dilemma-sharing, listening, and an honesty that reflects the fact that we take all issues seriously. With experiences honed from highly unionised industries and challenging industrial sectors, we develop stakeholder relation plans to ensure all audience groups – from customers to shareholders; unions to pressure groups are listened to and appropriately supported.
We asked KPC to help with a range of stakeholder relations and communications. We found their experience, professional attitude, and personal skills made them a very valuable partner. Creative and open-minded, Deborah is dedicated to projects, swift to react and participated completely to the success of the project. In fact, our relationship made KPC far more than a consultant.
Celyne Andureau International Director, Saur Group