Crisis Communication

No one wants to think about the worst case scenario. Yet pre-planning means that everyone is better prepared when a major situation does occur. Our transport and oil and gas company experience mean we have both live crisis and scenario planning experience. We know how to build realistic plans that provide workable guidance in the event of a crisis for every level of the organisation. From operational planning to media handling and practical steps, we have developed plans that have been tried and test in emergency situations.

We also know the importance of reputation during a crisis and that the smallest detail can make the biggest difference when you are working in a fast-paced and frantic environment. Your company reputation is hard-won – our crisis communication planning helps to ensure that the best outcome, for your company, stakeholders and other important parties, is kept top of mind and protected.

KPC support includes:

  • Crisis communication checklists
  • Crisis planning and processes
  • Outrage management

Stakeholder Relations

What are your customers and stakeholders saying about you? What would you like them to say about you? We have experience of developing and delivering customer services strategies and stakeholder plans that provide foundations on which to build positive relationships, even when the parties don't always agree!

We employ techniques and tools based on dilemma-sharing, listening and of course, an honesty that reflects the real issues - perceived or otherwise. With experiences honed from highly unionised industries and from the tough world of the UK rail sector, we bring a cool head to what can sometimes be a heated environment.

KPC support includes:

  • Operational and media planning
  • Reputation management
  • Stakeholder management
Speech mark

We asked KPC to help with a range of stakeholder relations and communications. We found their experience, professional attitude, and personal skills made them a very valuable partner. Creative and open-minded, Deborah is dedicated to projects, swift to react and participated completely to the success of the project. In fact, our relationship made KPC far more than a consultant.

Celyne Andureau International Director, Saur Group

Find out about our stakeholder plan for international water company, Saur

Saur case study